At the time of this writing, there is no actual support for Facebook accounts at the profile level, which is your personal side of Facebook. I guess Facebook feels that offering human support for its almost three billion users would be unmanageable or too expensive.
Here are some things you can do, though, to help solve problems you might be having.
Go to the Help Center
First, you can go to their Help resources to find answers. To go to the main help page, go to:
Go to the Support Inbox
If you go to Settings, you’ll find a page called Support Inbox. This is meant to be a place where you can see communications from Facebook related to the status of your account. If you’re having a problem with your account, it’s possible you’ll find information there that helps you understand why.
Was Your Account Disabled?
Accounts can get disabled if it appears to Facebook that the person is not following its community guidelines.
If you feel your account was disabled by mistake, there is a form you can submit to request a review. At the time of this writing, this link goes directly to the form:
Do You Need to Recover an Account That you no Longer Have Access to?
Facebook has a process for recovering an old account, but it requires that you are logged into Facebook for it to work. So, there are three possible scenarios for starting the process:
- You have a Facebook account login that you are currently using (which is different from the one you want to recover.)
- You create a new account login so you can begin the process of recovering the old account.
- You start the process through someone else’s account login – which I believe would be a mistake! (You don’t want to get the account tangled with someone else.)
While logged in (somehow), find the old account profile on Facebook. You might search for the name, or try putting the name in the URL, like: www.Facebook.com/bobsmith
When you find the profile you want to recover, click the three dots under the cover photo. Choose “Something Else,” then click Next. Then click Recover This Account and follow the steps.
Getting Support for Business Assets on Facebook
If you have business assets on Facebook, such as a Facebook Page, an ad account, a Business Manager, or an Instagram account for business, you can currently get chat support.
The main link for all business-related help on Facebook is:
Here you can find a wealth of information to help you find the answers to your questions. If your issue is not addressed in the published material, however, you can initiate a chat with support. To do that, scroll to the bottom of the main help page and click “Find answers or contact support.”
(Update: Chat support may or may not be available at a given time — It seems to come and go. This could depend on the volume and capacity of support requests at the time.)
Page Support Inbox
Just like in your profile, there is also a support inbox in the settings of your Facebook Page. If you are having a mysterious problem with your Page, it is a good idea to look in the Page Support Inbox to see if there are any answers there.
This Page is meant to be where communications are stored between Facebook and your business.
Blueprint – for Learning About Facebook Platforms
Facebook Blueprint is a collection of instructional materials for helping you learn about Facebook platforms, features, options, settings, strategies, and opportunities. There is no cost to using Blueprint. To access the resources, follow this link:
Getting Business Help
There are other options for getting business help from Meta/Facebook. Click here to learn more.