Getting Business Support From Facebook

Getting Support for Business Assets on Facebook

If you have business assets on Facebook, such as a Facebook Page, an ad account, a Business Manager, or an Instagram account for business, you can currently get chat support.

(Facebook changes things often and it’s possible at times that you won’t see the option for chat support. This might depend on their support request volume and capacity at the given time.)

The main link for all business-related help on Facebook is:

https://www.facebook.com/business/help

Here you can find a wealth of information to help you find the answers to your questions. If your issue is not addressed in the published material, however, you can initiate a chat with support. To do that, scroll to the bottom of the main help page and click “Find answers or contact support.”

Page Support Inbox

Just like in your profile, there is also a support inbox in the settings of your Facebook Page. If you are having a mysterious problem with your Page, it is a good idea to look in the Page Support Inbox to see if there are any answers there. This Page is meant to be where communications are stored between Facebook and your business.

Ad Account Help (From a Human)

You can often get ad account help from a human through the Ads Manager interface. 

1. Open up Ads Manager, then click on the “?” in the bottom left of the screen.

2. Click to button in the right panel to contact support.

Blueprint – for Learning About Facebook Platforms

Facebook Blueprint is a collection of instructional materials for helping you learn about Facebook platforms, features, options, settings, strategies, and opportunities. There is no cost to using Blueprint. To access the resources, follow this link:

https://www.facebookblueprint.com/